When can I expect to receive the goods?

We make a basic distinction between parcel and freight forwarding shipments.

Small and compact items, such as items from our range of accessories for play towers, can be sent as a parcel. The delivery time is expected to be 2 to 4 working days after our shipping confirmation.

In the case of shipping by forwarding agent, you will also receive a shipping confirmation by e-mail on the day we send your order to our shipping partner. Collection usually takes place on the next working day. The delivery time from this point is 2 to 5 working days. The shipping company will contact you by telephone to arrange a delivery date with you or to obtain your permission to leave your order. 
Therefore, when placing your order, always state a telephone number where you can be reached during the day.

For the expected delivery time, please refer to our information in the respective product description. These may change depending on demand and season.

For logistical reasons, we cannot guarantee an exact delivery date and this always varies by 1 to 2 working days.

Please also note that after our shipping confirmation and the announcement on the part of the shipping company, the delivery must be approved by you within 4 days, as from the 5th day the shipping company can charge storage costs, which we have to pass on to the recipient.